Returns

For online purchases, Sarraf Group will accept merchandise in its original condition for a full refund when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Refunds may only be issued in the same form as was utilized for payment. Full-priced merchandise must be returned within 30 days from date of delivery; however, sale merchandise must be returned within 15 days of delivery. Online purchases may not be returned or exchanged at Sarraf Group outlet stores .Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.

Easy-to-follow instructions for returning merchandise are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Sarraf Group will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Sarraf groups’s sole discretion.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to assistance@sarrafgroup.com. We will make every effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a Sarraf Group’s online personal shopper via the consult a personal shopper link on our website or through email at assistance@Sarrafgroup.com.